Posts tagged reputation

Do you believe your online store, products and service is that good that your shoppers will rate you high? then your reputation and satisfaction rate will help you to get more conversions. But how to have a rate and how you can improve it? here is one way to do it.

BizRate is a price comparison portal, but further than that, BizRate allow shoppers to rate and review the sites in their program. Let’s take a look at what shoppers said about Zappos.com using BizRate and then you will have a perfect idea of each detail you need to take care of in your own shop:

Zappos.com Customer Certified Over 175,000 customers have rated this store Detailed Store Ratings 9.5 out of 10 Would shop here again Likelihood to buy again from this store 9.5 out of 10 Overall rating Overall experience with this purchase Pre-Ordering Satisfaction 9.1 out of 10 Ease of finding what you are looking for How easily were you able to find the product your were looking for 9.1 out of 10 Selection of products Types of products available 9.2 out of 10 Clarity of product information How clear and understandable was the product information 8.3 out of 10 Prices relative to other online merchants Prices relative to other web sites 9.0 out of 10 Overall look and design of site Overall look and design of the site 9.5 out of 10 Shipping charges Shipping charges 9.1 out of 10 Variety of shipping options Desired shipping options were available 9.6 out of 10 Charges stated clearly before order submission Total purchase amount (including shipping/handling charges) displayed before order submission Post-Fulfillment Satisfaction 9.3 out of 10 Availability of product you wanted Product was in stock at time of expected delivery 9.7 out of 10 Order tracking Ability to track orders until delivered 9.7 out of 10 On-time delivery Product arrived when expected 9.2 out of 10 Product met expectations Correct product was delivered and it worked as described/depicted 9.5 out of 10 Customer support Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue

Then, the next step is to know the very best of BizRate you will find it here: BizRate Circle of Excellence Award Winners. This is something like the “dream team” of customer satisfaction, so you better take some time browsing theses sites and see why shoppers rate them that good.

If you want to join BizRate and use other options you can click here

p.s: about performance improvement, take a look at the big graphic that BizRate use in their site. They load just this image and show portions of it using CSS. Once you have the image this one and only image in your browser cache, they have everything you need to render their interface in every single page. Pretty good, uh?